2003.7.1 Michael Dennis Press Release 7-01-03

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Credit Automation: Automating the Credit Application Process
Many companies that process a high volume of credit applications on a daily or weekly basis find it difficult to keep up with the workload, to keep information organized, to and to process applications quickly, efficiently, and at a relatively low cost. As a result, applications or other documents can be lost or misfiled. Of greater concern, delays in approving pending applications can result in the applicant’s business going to a competitor.
Some credit professionals deal with this problem by hiring more people to handle new accounts. Others require credit department staff members to ‘lend a hand’ when the backlog of credit applications becomes so significant that it cannot be ignored. Neither of these approaches solves the fundamental weaknesses associated with manually processing credit applications, which include:
• the fact that the process is labor intensive
• time consuming
• dull and repetitive work, and
• subject to a fair amount of human error
As with other labor intensive processes, many companies are looking for ways to streamline the new accounts process to make it more cost effective, more efficient, more accurate, and faster. One of the companies that has addressed this challenge is Credentrust. The Credentrust CreditSuite™ is a workflow collaboration tool for processing new customer credit applications, as well as franchise and loan applications. This software provides everything credit professionals need to quickly and efficiently process new applications, in addition to:
• Tools that permit access to credit bureaus for faster retrieval of credit reports [including Dun and Bradstreet®, and Experian® among others]
• Workflow procedures that ensure each application is processed correctly
• A feature that tracks all correspondence and communications with applicants and their references
• A tool to automatically generate bank and trade references inquiries
• A feature that generate acceptance letters and other documents to applicants
The benefits of automating the new accounts process include:
• Faster approvals resulting in increased sales and a favorable first impression of your company by the applicant company.
• The ability to stabilize headcount in new accounts, and in some cases the ability to reduce headcount thanks to process automation.
• Better credit decisions can be made because the credit manager or decision maker will have more information, sooner.
• Reduced processing costs per application.
• Increased sales and market share resulting from the creditor’s ability to approve applications faster than competitor companies can do.
Some of the value added features of this product include:

A Checklist. Used to manage the items and steps needed for processing an application to ensure that each step is taken.
Application Status. This feature allows the credit manager or other interested parties to determine the current status of each pending application.
The ability to assign an application to a designated person. This individual is then responsible for ensuring that the application is processed in a timely manner.
Notes. As with on line credit notes, this feature allows the individual responsible for the application to record relevant information.
Alerts. Alerts create reminder messages on specified dates and at specified times. For example, an alert could prompt the new accounts clerk to send a second request to any reference that did not respond in a timely manner to the initial request for information about the applicant.
Contact Management. This feature tracks email and other correspondence with the customer and its bank and trade references.
Email Templates. The software contains templates suitable for common email communications to trade creditors, banks and other parties.
Some of the unique features of this software include:
• CreditSuite can be operational within a week under ideal conditions.
• This software is a hosted, browser-based application.
• Credentrust supplies all the necessary hardware, software and hosting, and manages the system for users. Your company simply needs Internet access.
For more information, please contact Tom Markel at 949-743-1839 or at: tmarkel@credentrust.com

2003.5.1 Michael Dennis Creditsuite article 5-1-03

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Web Based Credit Automation:
Automating the Credit Application Process
Many companies that process more than a couple of credit applications on a daily or weekly basis find it difficult to keep up with the workload, to keep information organized, and to process these new customers quickly, efficiently, and at a relatively low cost. As a result, applications and other documents are often incomplete, illegible and can be lost or misfiled. Of greater concern, delays in approving pending applications can result in the applicant’s business going to a competitor.
In days past some credit professionals dealt with this problem by hiring more people to handle new accounts, but not in today’s proactive waste reduction directive by senior mgt. “do more with less people”. Others require credit department staff members to ‘lend a hand’ when the backlog of credit applications becomes so significant that it cannot be ignored. Neither of these approaches solves the fundamental weaknesses associated with manually processing new credit applications, which include the fact that:
• • The process is labor intensive
• • Often decentralized
• • Time consuming
• • Dull and repetitive work,
• • Sales personal are harassing you and
• • Subject to a fair amount of human error
As with other labor intensive processes (accounting, invoicing, collections) many companies are looking for ways to streamline the new accounts process to make it easier, more cost effective, more efficient, more accurate, and faster.
One of the companies that have addressed this challenge is Credentrust Software, Inc. The Credentrust CreditSuite™ is a web-based workflow collaboration system for processing new customer credit applications, as well as franchise, tenant and loan applications. This web-based software provides everything credit professionals need to quickly and efficiently process new applications, in addition to:
• A Credit Tool Box that permits access to credit bureaus, and other third party sources for faster retrieval of credit data [including Dun and Bradstreet®, and Experian® among others]
• An Automated Reference Checking tool to automatically generate bank, trade and landlord references inquiries
• Checklist and status tracking procedures that ensure each person associated with the process can view and update the process in the real time
• A Dynamic Decision engine that enables uniform decision making from data off the application, credit reports, financials, references and other inputs for making faster better decisions.
• Workflow administration functionality that makes sure each application is processed correctly
• A feature that tracks all correspondence and email, phone and fax communications with applicants and their references
• A Document library tool that generates acceptance letters and other documents to applicants
The benefits of automating the new accounts process include:
• Faster approvals resulting in increased sales and a favorable first impression of your company by the applicant company.
• The ability to stabilize headcount in new accounts, and in some cases the ability to reduce headcount thanks to process automation.
• Better credit decisions can be made because the credit manager or decision maker will have more information, sooner.
• Reduced processing costs per application.
• Increased sales and market share resulting from the creditor’s ability to approve applications faster than competitor companies can do.
Some of the value added features of this product include:

A Checklist. Used to manage the items and steps needed for processing an application to ensure that each step is taken.
Application Status. This feature allows the credit manager or other interested parties to determine the current status of each pending application.
The ability to assign an application to a designated person. This individual is then responsible for ensuring that the application is processed in a timely manner.
Notes. As with on line credit notes, this feature allows the individual responsible for the application to record relevant information.
Alerts. Alerts create reminder messages on specified dates and at specified times. For example, an alert could prompt the new accounts clerk to send a second request to any reference that did not respond in a timely manner to the initial request for information about the applicant.
Contact Management. This feature tracks email and other correspondence with the customer and its bank and trade references.
Email Templates. The software contains templates suitable for common email communications to trade creditors, banks and other parties.
Decision Engine. This engine is dynamic, flexible and can be created from any data collected from any source, with any number scoring system per item and credit terms established.
Some of the unique features of this software include:
• • CreditSuite can be operational within a couple of weeks.
• • CreditSuite is either hosted as an ASP or sold as software, browser-based application.
• • Credentrust acting as an ASP supplies all the necessary hardware, software and hosting, and manages the system for users. Your company simply needs Internet access.
• • Credentrust is very reasonable priced for any company processing more than 20 new customer per month
• • Credentrust has Fortune 500 and small medium sizes business clients.
• • In addition, Credentrust has connectivity to over 200 lenders to help your customers procure alternative sources of financing to either pay off your line or help augment your line to assist them in growing their business.
For a FREE web demo and to learn more about CreditSuite and other Credentrust Software products please contact Tom Markel at 949-743-1839 or at: tmarkel@credentrust.com

2003.4.1 National Association of Credit Managers Affiliate CMA, Partners with Credentrust to Streamline Trade Credit Processing for New and Existing C

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National Association of Credit Managers Affiliate CMA, Partners with Credentrust to Streamline Trade Credit Processing for New and Existing Customers.
Burbank, Calif. (May 1, 2003) – CMA Business Credit Services announced today that they have partnered with Credentrust Software, Inc. to provide a powerful business workflow collaboration tool for approving credit for the new and existing business customers of their over 2000 Clients. According to Michael Mitchell, Director of Marketing for CMA, customers regularly visit www.anscers.com to access a number of trade credit services. "While on the site, they can utilize the vast resources of Credentrust to simplify, streamline and standardize the once manual paper intensive, time consuming and often redundant process of capturing, preparing, analyzing, and storing credit files on new and existing customers," he explained. "The new customer simply fills out an interactive online credit application and uploads and/or efaxes all other necessary documents into their secure private VAULT. The sales, credit and any other department in the company granting credit can view this data anytime anywhere based upon permissions. They can view status history, view credit bureau data, bank and trade references in an instant, and process the new customers. It's really a time and cost saver which allows our clients more time to focus on urgent jobs within the company, like collections."
Credentrust’s technology offers each new customer a secure, paperless "VAULT" in which to upload and store their financials, tax returns, and other important information. The VAULT has 24/7 access and allows all parties in the transaction to view, analyze, communicate, decision, document, track, report and collaborate over information in order to get the new customer onboard.
CMA provides business credit services to over 2000 businesses needing access to information to make faster, better decisions on granting and approving new and existing customers for credit.
For more information about CAM Business Credit Services, call (800) 541-2622 xt 140 or visit www.anscers.com
*****
About CMA:
CMA is an affiliate of National Association of Credit Managers (NACM). CMA provides business credit services to over 2000 businesses needing access to information to make faster, better decisions on granting and approving new and existing customers for credit.
About Credentrust:
Credentrust is the premier developer of e-workflow collaboration software. Companies are provided with Customer Application Management (CAM) solutions for processing Trade Credit, New Franchisee, Lon and lease transaction for lenders, and Tenant Screening for property manager. In addition, Credentrust offers a private label Commercial Finance Center (CFC) that gives their business customers seamless connectively to over 150 lenders nationwide. With Credentrust’s CAM and CFC product which can purchased together or separate the business customer of a company can have a seamless, streamlined access to credit and capital using a faster, more productive and cost effective process. Credentrust reduces paper, faxes and costly overnight shipping charges. Credentrust captures franchise applications, credit applications, loan and lease applications and tenant lease applications, then uses this same data to procure financing from over 150 lenders for business loans, equipment leasing and commercial real estate loans ranging from $500 to $50 million. Credentrust has a complete credit tool box of third party reporting firms for business and individuals: Moody's Risk Management Services credit scoring reports, Transunion, Equifax and others. Visit www.credentrust.com and www.ibank.com . For more information please contact Tom Markel at tmarkel@credentrust.com or 949-743-1839

2003.1.1 CB Richard Ellis, Partners with Credentrust to Automate and Streamline the Tenant Screening Process for New and Existing Tenants.

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CB Richard Ellis, Partners with Credentrust to Automate and Streamline the Tenant Screening Process for New and Existing Tenants.
Newport Beach, Calif. – CB Richard Ellis announced today that they, have partnered with Credentrust Software, Inc. to provide TenantSuite, a powerful lease application approval system to the agent, property manger, property owner and potential tenant for viewing, analyzing, tracking the approval of prospective tenants.
According to Jana Turner, president of Asset Services for CB Richard Ellis, prospective and existing tenants can regularly visit www.cbre.com to access a number of real estate services. "While on the site, they can utilize the vast resources of the Credentrust TenantSuite to simplify, streamline and standardize the once manual paper intensive, time consuming and often redundant process of capturing, preparing, analyzing, and storing prospective tenant credit files," she explained. "The prospective tenant simply fills out an interactive online tenant lease application under the Client Tools section of www.cbre.com and uploads and/or efaxes all other necessary documents into their secure private VAULT. The agent, property manager, property owners and all other parties in the transaction can quickly access the Tenant VAULT anytime anywhere based upon permissions. They can view status, credit bureau data, and bank and trade references in an instant, and process the prospective tenant application faster and at a substantially lower cost. It's really a time and cost saver which allows our employees more time to focus on urgent jobs within the company like selling and managing."
Credentrust’s technology offers each prospective tenant a secure private "VAULT" in which to upload and store their financials, tax returns, and other important information. The VAULT has 24/7 access and allows all parties in the transaction to view, analyze, communicate, decision, document, track, report and collaborate over information in order to get the tenant approved and moved into the building.
For more information about the CBRE/Credentrust TenantSuite, call Tom Markel 949-743-1839 or Aimee Elliott at 949- 809-3649
About Credentrust:
Credentrust is the premier developer of e-workflow collaboration software. The Customer Application Management (CAM) solution is for processing Trade Credit, Franchisee, Loan, and Tenant Lease applications. In addition, Credentrust offers a private label Commercial Finance Center (CFC) that gives business customers seamless connectively to over 150 lenders nationwide for business loans, equipment leasing and commercial real estate loans ranging from $500 to $50 million. Companies can purchase CAM and CFC solutions together or separate for seamless, streamlined access to tenant apps and loan apps using a faster, more productive and cost effective process. CAM reduces paper, faxes and costly overnight shipping charges by capturing tenant applications, credit applications, loan and lease applications and franchise applications in a secure digital file, then CFC uses this digital file to pre-populate loan forms for to procure financing from over 150 lenders. Credentrust has a complete credit toolbox of third party credit reporting firms: Experian, D&B, Moody's, Transunion, Equifax and others. To learn more please visit www.credentrust.com and www.ibank.com . For more information please contact Tom Markel at tmarkel@credentrust.com or 949-743-1839